BUBL LINK Catalogue of Internet Resources

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Reference services

1. AHRC: Arts and Humanities Research Council
2. Answerbank
3. Ask
4. Collaborative Digital Reference Service
5. General Library
6. Internet Dictionary Project
7. Internet FAQ Archives
8. Reference and User Services Quarterly
9. Stumpers-L
10. Typology for Ready Reference Web Sites in Libraries

Comments: bubl@bubl.ac.uk

AHRC: Arts and Humanities Research Council

UK-wide body established to fund research in the Arts and Humanities field. Includes information about postgraduate programmes, advanced research programmes and university museums and galleries. Also provides news, press releases, application forms, and details of awards made.
     Author: Arts and Humanities Research Council
     Subjects: higher education funding, humanities research, reference services
     DeweyClass: 001.3
     Resource type: documents, journal

Answerbank

Forum inviting users to post questions on a wide range of topics, to have them answered by other users. Subject categories include animals and nature, film and TV, food and drink, internet and technology, music, phrases and sayings, sport, and travel.
     Author: DMG Front of Mind
     Subjects: information management in business, reference services
     DeweyClass: 001
     Resource type: forum, journal

Ask

An enquiry and reference service which uses natural language processing to understand and match users' questions to an extensive knowledge base consisting of thousands of question templates and researched answers. The Ask Jeeves knowledge base is built by people, not by software, and therefore answers are claimed to be relevant to the question asked.
     Author: Ask.com
     Subjects: reference services
     DeweyClass: 030
     Resource type: documents, index

Collaborative Digital Reference Service

Project working towards the provision of a reference service based upon the digital collaboration of libraries worldwide. Traces the initiative's history and pilot stages, and offers bibliographic information for related publications.
     Author: Library of Congress
     Subjects: library services, reference services
     DeweyClass: 025.52
     Resource type: documents

General Library

Gateway encompassing dictionaries, quick reference material and search engines. Also offers access to wide range of desktop tools.
     Author: Tech Systems
     Subjects: reference services
     DeweyClass: 030
     Resource type: service

Internet Dictionary Project

Initiative enabling individuals to assist in the translation of English words into other languages.
     Author: Chambers, Tyler
     Subjects: reference services, translating dictionaries
     DeweyClass: 030
     Resource type: dictionary

Internet FAQ Archives

Archive of FAQ postings from over 1700 Usenet newsgroups which are posted to the news.answers group. Also includes an archive of Internet RFC (Request for Comments) documents from 1969 to the present day.
     Author: Internet FAQ Consortium
     Subjects: internet culture, reference services
     DeweyClass: 004.678
     Resource type: reference documents

Reference and User Services Quarterly

Reference and User Services Quarterly is the official journal of the Reference and User Services Association of the American Library Association. Its purpose is to disseminate information of interest to reference librarians, information specialists, and other professionals involved in user-oriented library services. An online companion to the print edition, this Web resource provides a preview of its contents, reprints of award-winning articles, indexes to past volumes and to SOURCES, and links to members-exclusive databases to SOURCES and the Exchange column.
     Author: American Library Association
     Subjects: Library and information science news, reference services
     DeweyClass: 020
     Resource type: journal

Stumpers-L

Mailing list set up as a resource where reference librarians can help each other find the answers to difficult questions. Includes information on Stumpers-L, FAQ, bibliography, and access to the list archives.
     Author: Dominican University
     Subjects: librarians, reference services
     DeweyClass: 020
     Resource type: mailinglist

Typology for Ready Reference Web Sites in Libraries

Article examining the way in which libraries manage reference Web sites in terms of their depth, organisation and searching features. A typology based on these factors can shed light on the critical design decisions that influence a site's success or failure, and can highlight some larger design issues, both for Web sites and for information management generally.
     Author: Sowards, Steven W.
     Subjects: library internet use, reference services
     DeweyClass: 025.52
     Resource type: article