page 1-2
by Yau Ching Leung
page 3-12
The Interlending Section, University Library System, Chinese University of Hong Kong provides centralized, charging back interlibrary loan services. Overseas document delivery vendors are essential to the Interlending Section in satisfying the information needs of its users. Based on nine considerations, the Interlending Section seriously and carefully selects a few overseas document delivery vendors that are able to satisfy nearly 90% of photocopy requests in 14 days. Such performance matches that of the local sources. The considerations used by the Interlending Section are cost and pricing structure, response and efficiency, fill rate, speciality, in-house collection, royalty arrangement, charges other than document cost and royalty, method of payment, and means of request transmission.
by David H. Fuller, Jr.
page 13-19
Traditionally, interlibrary loan has been one avenue in which libraries have actively participated in resources sharing. To make this form of resource sharing more cost effective and beneficial for libraries and library users, librarians continue to establish interlibrary loan reciprocal agreements and cooperative arrangements with one another. The purpose of this case study is to determine how effective interlibrary loan reciprocal/consortium agreements have been for the University of Florida Smathers Libraries. Thus, a statistical analysis of interlibrary loan OCLC borrowing transactions over the past five years was conducted.
by Gretchen A. Hallerberg
page 21-25
In response to shrinking budgets, interlibrary loan activity is increasing and staff time is decreasing. In addition, more supplying libraries are charging for interlibrary loans, which means that borrowing libraries are processing more invoices. To minimize the time and resources needed to keep the system working, invoices need to be prepared appropriately. This article presents several tips for preparing effective interlibrary loan invoices and for effectively pursuing late payments.
by Bernadette Zbicki Heiney, Rick R. Lilla
page 27-35
by W.Bernard Lukenbill
page 37-56
by Carolyn J. Radcliff
page 57-66
This article briefly reviews issues related to the increased use of information desks in academic libraries. Information desks are often designed to channel directional and quick reference questions away from the reference desk. Issues to consider include physical arrangements, type and level of staffing, training, referral, and effectiveness of service provides. The article also presents a successful model of an information desk implementation at Kent State University that is based on realistic goals and expectations.
by Carol A. Kochan, John Elsweiler
page 67-77
Utah State University Library examined the feasibility of providing unmediated document delivery services using EBSCOdoc to ten faculty members at USU in the Spring of 1996. EBSCOdoc was selected for the supplier because of the large number of journal titles available. The participants were able to order articles on the WWW, or by fax. Articles were delivered directly to the faculty. After the pilot project, the faculty were asked to complete a survey, that would evaluate the services provided by EBSCOdoc. Survey results identified the strengths of EBSCOdoc as ease of ordering and timely delivery. Some faculty were unsatisfied with the quality of faxing.
by Anne Schluender
page 79-82
by Scott Van Dam, Scott R. DiMarco
page 83-103
A full text document delivery system, UMI's Proquest( PowerPages, quickly became popular with out undergraduates. Early observations by some library staff seemed to indicate that users were more concerned with quick access to material than the relevance of the material to their research. Our concerns about the possible negative consequences of over-reliance upon this and similar systems led us to investigate. We gathered usage data and distributed a survey to users. We explored our misgivings and tried to understand user needs and undergraduate affinity for such electronic resources.
Transcribed by Catherine McGlew
9 September 1998