by Jane Smith
page 1-4
by Joanne V Halgren
page 5-18
by Ron Johnson and Sue Cody
page 19-30
by Harry M Kriz, M Jason Glover and Kevin C Ford
page 31-47
ILLiad is an interlibrary loan borrowing system designed and implemented in the University Libraries at Virginia Tech. ILLiad models the ILL borrowing process so as to track the status of an ILL request as it is processed, either by the staff or by software. This process approach to automating interlibrary loan is leading to fundamental improvements in ILL management and service. The process approach allows continued expansion and modification of the system, including the addition of electronic delivery of articles. The process approach results in substantial improvements in customer service by allowing customers to intervene directly in the borrowing process without staff assistance.
by Lynn Taylor
page 49-58
The Interlibrary Loan Department of the Denver Public Library has discovered ways for their staff to adapt existing electronic messaging technology to improve interlibrary loan services. Patron-initiated electronic requesting for both their borrowing and lending customers has reduced turn-around time and eliminated much of the labor intensive and costly process of creating and maintaining a paper trail for interlibrary loan requests.
by Thomas G Delaney
page 59-70
by Jane Smith
page 71-78
page 79-89
Transcribed by Kirsty A Smith
1 July 1998